Click Here to receive the access to your subscription portal
How subscription work?
Subscriptions are automatically renewed according to your selected delivery interval and the products with a discount will be automatically delivered by the shop after each successful renewal.
For example, if you started a monthly subscription, then the system will automatically charge your credit card each month and you will get the products (and the discount price) to your doorstep each month, without the need to place the order by yourself!
How much saving I may receive from my subscription?
Our subscribers receive between 5% to 10% discount depending on different delivery intervals and products.
Can I pause or cancel a subscription?
Yes, of course. You can pause or cancel a subscription AFTER 2 BILLING CYCLES in the customer portal, as seen in the screenshot below. Our subscription requires 2 payments before you can cancel it. However, you can pause your subscription any time you would like. We strongly encourage you to choose the One- Time Purchase if you just like to try the product, or you can always call our office directly to discuss your needs.
The customer portal can be accessed through the magic link you received in the email that was sent to you when you placed an initial subscription order in the shop. You can also access your subscriptions once you have an account.
How can I skip or reschedule a charge?
You can skip or reschedule the charge in the customer portal. Each scheduled delivery will have a Skip payment button next to it, which you can use to skip the charge. You can reschedule the charge by clicking on the Reschedule button next to the delivery date.
Can I add products to my subscription?
You can add products to your subscription in the customer portal. Just click on the Edit button in the products card and edit, remove or add products to your subscription. However, due to the system limitation, it doesn't offer a discount for the added item neither can choose a different delivery interval. Please contact the office directly to better assist you.
Can I add multiple items with different delivery intervals?
Yes, and you will receive the initial subscription items in one shipment with or without the delivery cost (we offer free shipping over $250). However, different delivery intervals in the following cycle may occur a delivery cost if the deliver item cost is below $250.
What happens if the payment can't be processed?
If the subscription can't be renewed because a payment can't be processed, you will receive an email with a link where you can safely update your payment method.
Please call our office for any other questions, so we can assist you directly.
212-989-9828 extension 4